Privacy policy

Last updated: September 7, 2026

At Sensory Quest, we take your privacy seriously and want you to feel confident when shopping with us. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and the choices and rights available to you.

Sensory Quest operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.

By using our website or purchasing from Sensory Quest, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you. It does not include information that has been collected anonymously or de-identified.

Depending on how you interact with our website and Services, we may collect or process:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.

• Financial and payment information, including payment details, transaction details, form of payment and payment confirmation.

• Account information, including your username, password, preferences and settings, where applicable.

• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about previous transactions.

• Communications with us, including information you provide when contacting us with a question or customer support request.

• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate our website.

Where We Get Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, create an account, contact us or otherwise provide information to us.

• Automatically through our website, including information collected from your device and through cookies and similar technologies.

• From service providers that help us operate our website and provide our Services.

• From our partners or other third parties, where permitted by law.

How We Use Your Personal Information

We use your personal information where necessary to operate Sensory Quest and provide you with a safe and reliable shopping experience. This may include:

• Providing and improving our Services. We use your information to process payments, fulfil and deliver orders, manage your account, remember your preferences, process returns and exchanges, provide customer support and improve your experience on our website.

• Marketing and advertising. Where permitted, we may use your information to send you marketing or promotional communications by email, text message or post, or to show you relevant advertisements.

• Security and fraud prevention. We may use information to help provide a secure shopping experience and to detect, investigate or prevent fraudulent, illegal or malicious activity.

• Communicating with you. We use your information to respond to questions, provide customer support and communicate with you about your orders or account.

• Legal obligations. We may use your information where necessary to comply with applicable laws, respond to valid legal requests, resolve disputes or enforce our terms and policies.

How We Disclose Personal Information

We only share personal information where necessary to operate our business, provide our Services or meet our legal obligations.

This may include sharing information with:

• Shopify and service providers that help us operate our store, such as payment processors, delivery and fulfilment providers, IT services, analytics providers and customer support services.

• Business and marketing partners where appropriate and permitted by law.

• When you ask us to share information or otherwise consent to it, for example where information needs to be provided to a delivery provider to fulfil your order.

• Where required in connection with a business transaction or legal obligation, or where necessary to protect Sensory Quest, our customers or others.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our store in order to provide and improve its services.

Information you submit through our store may therefore be transmitted to and processed by Shopify and other service providers, including in countries outside the country in which you live.

Shopify may also process information collected through your interactions with our store and other Shopify merchants in connection with certain Shopify features.

You can learn more about how Shopify handles personal information in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Sensory Quest, we recommend reviewing that website's own privacy and security policies. We are not responsible for the privacy practices, security or content of third-party websites.

Children's Data

Our Services are intended for adults making purchases, including parents, guardians and other customers purchasing products.

We do not knowingly collect personal information directly from children under the age at which they can legally provide such information in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us at info@sensoryquest.ie so that we can review and, where appropriate, delete that information.

Security and Retention of Your Information

We take reasonable steps to protect the personal information entrusted to us.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore recommend that you do not send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, maintaining accounts, complying with legal obligations, resolving disputes and enforcing applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including:

• Right to access – you may have the right to request access to personal information we hold about you.

• Right to deletion – you may have the right to ask us to delete personal information we hold about you.

• Right to correction – you may have the right to ask us to correct inaccurate personal information.

• Right to portability – in certain circumstances, you may have the right to receive a copy of your personal information or ask for it to be transferred to another organisation.

• Managing marketing communications – you can unsubscribe from promotional emails at any time using the unsubscribe option contained in those emails. You may still receive non-promotional communications relating to your account, purchases or orders.

UK and European Economic Area

If you live in the UK or European Economic Area, you may also have additional rights under applicable data protection law, including:

• The right to object to or restrict processing of your personal information in certain circumstances.

• The right to withdraw consent where we rely on your consent to process your information. Withdrawing consent does not affect processing that took place before your consent was withdrawn.

You can exercise your rights by contacting us at roisin.boyne@sensoryquest.ie.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests and will respond within the timeframe required by applicable law.

Complaints

If you have any questions or concerns about how we handle your personal information, please contact us first at info@sensoryquest.ie and we will do our best to help.

You may also have the right to make a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred, stored or processed outside the country in which you live, including where Shopify or another service provider operates internationally.

Where personal information is transferred outside the European Economic Area or United Kingdom, appropriate safeguards will be used as required by applicable data protection law. These may include recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this policy and provide any additional notice required by law.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise any of your privacy rights, please contact us:

Email: info@sensoryquest.ie
For the purposes of applicable data protection laws, Sensory Quest is the data controller of your personal information.