Refund policy

At Sensory Quest, we want you to feel confident when ordering from us. We understand that sometimes a product may not be quite right once you receive it, so we offer a 30-day return policy.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it unused, with any tags attached and in its original packaging. You’ll also need to provide your receipt or other proof of purchase.

How to Start a Return

To request a return, simply contact us at info@sensoryquest.ie and we’ll let you know what to do next.

Once your return has been approved, we’ll provide you with instructions on how and where to send your item. Please contact us before sending anything back, as returns sent without first requesting a return may not be accepted.

If you’re unsure whether an item is eligible for return, please get in touch. We’re always happy to help.

Damaged, Defective or Incorrect Items

Please check your order when it arrives. If your item is damaged, defective, or you’ve received the wrong product, please contact us as soon as possible at info@sensoryquest.ie so we can look into the issue and help put things right.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods

  • Custom or personalised products

  • Personal care goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

If you’re unsure whether a particular product can be returned, please contact us before sending it back.

Sale Items

Unless otherwise stated, sale items are covered by our standard 30-day return policy.

Exchanges

If you’d like to exchange your item for something different, simply contact us at info@sensoryquest.ie. We’ll be happy to help you find a more suitable alternative.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may also have a legal right to cancel or return your order within 14 days, without having to provide a reason.

Our 30-day return policy provides additional time beyond this statutory 14-day cooling-off period.

Returned items should be in the same condition in which you received them unused, with any tags attached and in their original packaging. You’ll also need your receipt or other proof of purchase.

Refunds

Once we receive and inspect your returned item, we’ll confirm whether your return has been approved and, where applicable, process your refund.

Eligible refunds will be issued to your original payment method within 10 business days of your return being processed.

Please note that your bank or card provider may take additional time to process the refund and display it in your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at info@sensoryquest.ie and we’ll be happy to help.